Return & Refund Policy
At Esmeraldas Essentials, we aim to ensure that you are completely satisfied with your purchase. This policy outlines how our returns and refunds process works, so you know exactly what to expect if you need to return an item.
Return Eligibility
You may return eligible items within 7 days of receiving your order. To be eligible for a return, the product must be unused, unwashed, and in its original packaging. Additionally, you must provide proof of purchase, such as the order confirmation or receipt, for the return to be processed.
Non-Returnable Items
You may return eligible items within 7 days of receiving your order. To be eligible for a return, the product must be unused, unwashed, and in its original packaging. Additionally, you must provide proof of purchase, such as the order confirmation or receipt, for the return to be processed.
Exchanges
Exchanges are available only for defective, damaged, or incorrectly shipped items. Exchange requests are subject to stock availability. If the item you wish to exchange is out of stock, we will offer you a refund instead.
Return Instructions
To initiate a return, please follow these steps:
- Contact our support team at info@esmeraldasessentials.com with your order details and the reason for the return.
- Ship the item back using a trusted courier service. Ensure that the product is packed securely.
- Once your return is processed, you will receive a confirmation from our team.
We strive to make the return process as smooth and simple as possible. If you have any questions or concerns, our customer service team is here to help.
